Privacy Policy
Urban Suburban (“we”) are committed to protecting and respecting your privacy.
This policy (together with our website terms of use) sets out the basis on which any personal data we collect from you,
or that you provide to us, will be processed by us. Please read the following carefully to understand how we will treat
your personal data. We have provided this policy to ensure that you understand what personal data we may collect and
hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data that
we hold about you and how to control how we use it, which are also explained.
For the purpose of the General Data Protection Regulation (“GDPR”), and any national implementing laws, regulations and
secondary legislation in the UK, plus any successor legislation to GDPR or the Data Protection Act 1998 (“the Data
Protection Legislation”), Urban Suburban Limited is the data controller.
Information we may collect from you
We may collect and process the following data about you:
Information you give us
You may give us information about you by filling in forms on our sites or by corresponding with us by phone, e-mail or
otherwise. This includes information you provide when you subscribe to our services, search our site, participate in
social media functions on our site, enter a competition, promotion or survey and when you report a problem with our
site. The information you give us may include your name, address, e-mail address, phone number and financial and credit
card information.
Information we collect about you
Each time you visit our site, we may automatically collect the following information:
- Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet,
your login information, browser type and version, time zone setting, browser plug-in types and versions, operating
system and platform. - Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from
our sites (including date and time); information you viewed or searched for; page response times, download errors,
length of visits to pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods
used to browse away from the page.
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide.
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical,
payment services, advertising networks, analytics providers, search information providers, credit reference agencies)
and may receive information about you from them.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good
experience when you browse our site and allows us to improve our site. For detailed information on the cookies we use
and the purposes for which we use them see our Cookie policy.
Uses made of the information
We use information held about you in the following ways:
Information you give to us
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the
information, products and services that you request from us. - To provide you with information about other services we offer that are similar to those on our site.
- To notify you about changes to our service.
- To ensure that content from our sites is presented in the most effective manner for you and for your computer.
- To provide you with information about services or market updates we feel may interest you. If you are an existing
customer, we will only contact you by e-mail, SMS or push notification (where applicable) with information about
services similar to those which we have already provided to you. You can contact us at any time to update your
marketing preferences by clicking on the links that appear on the bottom of each of our marketing communications or
by contacting us.
Information we collect about you
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research,
statistical and survey purposes. - To improve our sites to ensure that content is presented in the most effective manner for you and for your computer.
- To monitor your compliance with contracts entered into between you and us.
- To allow you to participate in interactive features of our service.
- As part of our efforts to keep our sites safe and secure.
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant
advertising to you. - To make suggestions and recommendations to you about goods or services that may interest you.
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this
information and the combined information for the purposes set out above (depending on the types of information we
receive).
Disclosure of your information
You agree that we may share your personal information with:
- Other member(s) of our company from time to time (if any).
- Selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our sites.
- Credit reference agencies for the purpose of verifying your identity and/or assessing your credit score where
this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose or transfer your personal data
to the prospective seller or buyer of such business or assets. - If Urban Suburban or substantially all of its assets are acquired by a third party, in which case personal data we
hold about our customers will be one of the transferred assets. - If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in
order to enforce or apply our website terms of use and other
